If you need help with anything relating to your return, simply call one of our team on Freephone 0800 073 0833
We hope that you are pleased with your purchase from ProjectorPoint. However, we understand that there are occasions when you need to return goods to us.
If you have a faulty item and are reporting the fault within 28 days of receipt (please note that for business customers, this is 14 days). When the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.
If your goods were damaged in transit it must be reported to us us within 3 days. If goods are visibly damaged on receipt the delivery note must be marked accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a refund via your original payment method.
If you are reporting faulty goods more than 28 days after receipt, then you need to contact the manufacturer direct for a warranty repair.
If the projector lamp is not faulty and you are returning the lamp to us, you must return the lamp and the lamp box in the same condition as you received it. Please use additional outer packaging to protect the lamp box.
If the lamp is not received back in ‘As New’ condition, has been used or the Manufacturer seal on the lamp packaging box has been broken then we will not be able to accept the return.
If you are a private consumer and have changed your mind as long as the the goods have not been in your possession for over 14 days, and the item can be sold again as new, then you are entitled to return the goods to us. If the item you are returning is a Projector, the lamp hours used must not have exceeded 3 hours otherwise a restocking fee will be applied. The cost of returning items is the responsibility of the customer. As new means in original packaging with complete accessory packs and manuals. If any item is marked/damaged, including the packing, there may be a restocking fee.
Please contact us directly before sending any goods back to obtain an RMA number without this there may be a delay in dealing with your return.